Terms and Conditions for the Software Service
ESIO ApS
These terms and conditions are effective from 15-09-2026 and replace all previous versions.
1. About ESIO
ESIO ApS wants to make business planning and decision-making easier for small businesses. We offer an online solution via esio.dk, which includes a budget builder with VAT and tax estimations, as well as visual representation of the financial data for future projections.
Our software solution, additional products and services are offered exclusively to business customers.
2. General conditions
When ordering services and using software from ESIO ApS (hereinafter referred to as the Supplier), the buyer (hereinafter referred to as the Customer) accepts these terms and conditions.
These terms and conditions are accepted by the Customer when the Customer registers via the Supplier's website and thereby starts their customer relationship (subscription) with the Supplier. In addition, the terms and conditions can be found at any time on the Supplier's software portal, which can be accessed by all Customers.
The Supplier has the right to change the terms and conditions, provided that this is communicated to the Customer at least 14 days in advance. It is the Customer's responsibility to keep up to date with the applicable terms and conditions at all times.
3. Subscription and terms
The subscription starts on the date agreed upon between the Supplier and the Customer. This will typically be the same day or the day after the Customer signs up. The subscription is prepaid and the first billing period starts at the same time as the subscription starts.
The invoice period usually covers a month or a year, unless otherwise agreed. Immediately after the subscription starts, the Customer will be charged the amount for the first invoice period.
The Customer's subscription gives the Customer access to use the Supplier's software for the product mix agreed between the Supplier and the Customer. Product mix means, for example, the selected subscription package (Starter, StarterPlus, Pro, ProPlus, Premium, etc.), as well as additional modules.
If the Customer upgrades or expands its product mix, e.g. by choosing a larger subscription package or by selecting more additional modules, the change will take effect from the agreed time. This will typically be immediately or in some cases with a 1-3 day delay if the change must be manually activated by the Supplier. When downgrading a subscription package or deselecting additional modules, the change will take effect at the next invoice period, unless otherwise agreed.
Options to the Customer's product mix will be billed pro rata for the remainder of the invoice period and payment will be charged immediately or in the subsequent invoice period.
The Supplier has the right to change the composition and content of the product mix, including subscription packages and additional modules, regardless of the reason for this. This may, for example, be to add or remove functions. If the Supplier removes significant functionality from the product mix, this must be done with a notice of 2 months.
When expanding the subscription, individual functions, services and additional modules may be associated with separate terms and conditions that must be accepted in addition to these terms and conditions before they can be used.
4. Termination and duration of subscription
The Customer may cancel their subscription at any time, but no later than 5 days before the next billing period begins. Upon cancellation, the Customer's subscription will not be renewed when the current billing period expires.
There is no refund or right of cancellation for the current invoice period. That is, a subscription that has been paid cannot be refunded. For example, if a Customer pays 1 year in advance, this amount cannot be refunded, even if the Customer stops using the Supplier's services in the middle of the period.
Termination must be made by written request to info@esio.dk, which will confirm the termination by e-mail. After termination, the Supplier has no further obligations towards the Customer.
Upon termination of the subscription, the Customer's access to the Supplier's software ceases.
The Supplier may terminate a subscription with a notice of the current invoice period + 2 months, or without notice in the event of the Customer's material breach of these terms and conditions or in the event of the Customer's bankruptcy or insolvency.
5. Scope and use of the subscription
In accordance with these terms and conditions, the Customer obtains non-exclusive and time-limited access to use the Supplier's services and product mix.
The Supplier's software services are made available online as "software as a service". The Customer does not acquire the Supplier's software or a copy or part thereof and does not obtain a license to run the Supplier's software, except as "software as a service".
A subscription may not be transferred in whole or in part to a third party regardless of the circumstances that may apply, unless the Supplier approves this in advance in writing.
The Customer is fully responsible for and liable for any third parties to whom the Customer may grant access to the Supplier's services or who use the Customer's login details.
The Customer must ensure that the Supplier's services are not used in a manner that may damage the Supplier's name, reputation or goodwill, or that is in violation of legislation or other regulations.
The Customer undertakes to use the Supplier's software in accordance with the intent behind the software and it is not permitted to show the software to other software companies without the Supplier's prior permission.
6. Prices and payment terms
The customer can find current list prices for subscription packages and additional modules via the Supplier's website https://esio.dk or by contacting the Supplier at info@esio.dk.
The supplier reserves the right to adjust prices at any time with 2 months' notice.
Prices are index-adjusted by 3% annually without prior notice.
All prices are stated in Danish kroner, excluding VAT, unless otherwise stated.
If the invoice is not paid on time, the Customer's account will be blocked after 8 days.
The subscription remains active until the Customer or the Supplier terminates the subscription, cf. these terms and conditions, or until the Customer has unpaid invoices for 5 invoice periods. This means that the Supplier will continue to invoice through these invoice periods.
The Customer accepts that invoices and reminders sent by email to the Customer's email address shall be deemed delivered when they are sent by the Supplier.
The Customer agrees and undertakes that invoices will be paid using automatic card payment on a payment card that the Customer registers. The Customer may withdraw consent and stop future payments at any time, cf. the following points.
If the Customer wishes to stop a payment that is in progress, the Customer must send an email with the subject line "Stop next payment" to info@esio.dk no later than 5 days before the automatic payment is due to take place.
If the Customer's current payment card expires, is blocked or otherwise stops working, the Customer is obliged to contact the Supplier in order to update the card information and/or update the card information themselves. The Customer can update card information via the software portal or by contacting the Supplier.
If the Customer does not register a valid payment card, this is considered a breach of this agreement, after which the Supplier is entitled to terminate the subscription.
7. Customer data
Ownership of Customer Data - The Customer retains all rights to data entered into, uploaded to, imported into, or otherwise made available through the Supplier’s Software (“Customer Data”).
Data controller and data processor - Where the Supplier processes personal data contained in Customer Data on behalf of the Customer, the Customer acts as data controller and the Supplier acts as data processor. Such processing is governed by the Supplier’s Data Processing Agreement, which forms an integral part of these Terms.
Supplier’s own processing of personal data - The Supplier’s processing of personal data relating to the Customer, the Customer’s users, account administration, billing, support, security, and use of the Software is described in the Supplier’s Privacy Policy.
Customer responsibility - The Customer is responsible for ensuring that Customer Data is collected, entered, imported, and otherwise made available to the Supplier lawfully and that the Customer has the necessary legal basis, permissions, and rights for such processing.
Compliance with data-protection obligations - The parties’ respective obligations regarding the processing of personal data on behalf of the Customer, including security, subprocessors, assistance, deletion or return of personal data, and other requirements applicable to the Supplier as data processor, are set out in the Data Processing Agreement.
8. Limitation of liability
The Supplier strives to provide a stable and reliable Software service but does not warrant that the Software will at all times be uninterrupted, error-free, or free from defects. To the extent permitted by applicable law, the Supplier shall not be liable for indirect losses arising from programming errors, defects, operational disruptions, or the use of the Software.
The Supplier shall not be liable for losses arising from circumstances outside the Supplier’s reasonable control, including but not limited to power outages, internet or telecommunications failures, failures of third-party services or infrastructure, malicious attacks, viruses, cyberattacks, natural disasters, acts of authorities, or other events of force majeure.
The Supplier maintains backups in accordance with its current backup and retention procedures. The Customer remains responsible for maintaining any additional copies or backups of Customer Data that the Customer considers necessary. The processing, retention, and deletion of personal data contained in backups are further governed by the Data Processing Agreement.
The Customer is responsible for ensuring that its use of the Software and the data it provides or makes available through the Software comply with applicable law. Where the Supplier processes personal data on behalf of the Customer, the parties’ respective data-protection obligations are governed by the Data Processing Agreement.
The Customer is responsible for keeping its company and account information accurate and up to date, including company name, address, telephone number, email address, CVR number, billing information, and similar information.
The Supplier strives to maintain the highest reasonably practicable operational stability and to prevent interruptions to the Service. However, the Supplier shall not be liable for service interruptions resulting from circumstances outside the Supplier’s reasonable control, including failures of third-party hosting, network, internet, telecommunications, or other service providers.
In the event of a breakdown or disruption, the Supplier will use reasonable efforts to restore normal operation as soon as reasonably practicable.
The Customer acknowledges that the Software is a budgeting, reporting, and financial simulation tool intended to assist the Customer in making informed business and financial decisions. The Software may generate calculations, estimates, projections, comparisons, and other budgeting or financial outputs based on information available to the Software.
The Customer acknowledges that calculations, projections, analyses, and other outputs generated by the Software may be subject to uncertainty and may be affected by the accuracy and completeness of Customer Data, assumptions entered by the Customer, changes in tax or accounting rules, external circumstances, or other factors outside the Supplier’s control.
The Customer is responsible for verifying the accuracy of information entered into or imported into the Software and for assessing and interpreting the resulting calculations, reports, and outputs before relying on them. The Supplier does not warrant that outputs generated by the Software will be complete, accurate, or suitable for every particular purpose.
The Software and any calculations, reports, projections, tax estimates, VAT estimates, or other outputs generated by the Software do not constitute legal, tax, accounting, investment, or other professional advice. Where appropriate, the Customer should obtain advice from a qualified professional.
Nothing in this Section 8 excludes or limits any liability or obligation to the extent that such liability or obligation cannot lawfully be excluded or limited. The limitations in this Section are also subject to the Supplier’s obligations under the Data Processing Agreement.
9. Copyright
By entering into these terms and conditions, the Supplier is granted sufficient rights in relation to the Customer's data to be able to operate and meet its obligations towards the Customer.
There is no transfer of intellectual property rights to the Customer.
All material available on the Supplier's website and software belongs to The Supplier. This applies to designs, logos, texts, functionality and overall impression. If the Customer wishes to quote or otherwise mention the Supplier, the Customer must obtain prior written permission from the Supplier.
All data and information provided by the Supplier's software, with the exception of Customer data, belongs to the Supplier and may be retained as long as it is in accordance with applicable law.
The customer warrants that any material uploaded does not infringe the rights of third parties and does not contain material that may be offensive or is in violation of relevant legislation or other regulations.
10. Development, changes and updates
1. The Supplier is entitled to implement changes, updates, additions and limitations, etc. to the Supplier's software and services, which the Supplier may find relevant or necessary for technical or business reasons. Such updates, improvements and changes may be made with or without notice and may affect the Supplier's software services, including information and data uploaded to or provided by the Supplier's software.
11. Sale or merger
1. In connection with mergers and acquisitions or divestitures of all or part of the Supplier's business, the acquiring entity and its consultants will have access to the information described. This will include personal data. In such cases, the external parties will enter into a confidentiality agreement with the Supplier.
12. Disputes
1. These terms and conditions are subject to Danish law, and any dispute arising from the subscription, including these terms and conditions, must be brought before the Court of Odense.
13. Contact information
ESIO ApS
Snedronningen 32
5240 Odense N, Danmark
CVR-nr. 45 12 97 56
E-mail: info@esio.dk